Orders, Shipping
& Returns

When Your Order Is Processed

Payment is due at the time you place your order. Most orders will be processed within one working day after payment funds are released to Infinite Vitality’s account. If additional processing time is required, we will notify you.

Availability and Out-of-Stock Items

Delivery of ordered products is subject to availability. If a product is out of stock, Infinite Vitality will inform you as soon as possible. You will be given the option to wait until the product is available again or cancel your order.

Delivery Dates, Signatures and Carrier Delays

Delivery dates are estimates only and are not guaranteed. If you require a guaranteed delivery date, an eligible option may be available through the shipping provider. Please allow two working days for order processing when requesting guaranteed delivery.

If a delivery requires a signature, you are responsible for ensuring someone is available at the delivery address to accept and sign for the package. You are also responsible for collecting products from a postal collection depot or arranging an alternative delivery date if you are unavailable.

Order Acceptance and Accurate Information

We reserve the right to refuse any order placed for Infinite Vitality products. If we refuse your order, your payment will be fully refunded.

You are responsible for ensuring that all information provided for order processing and shipping is complete and accurate. If an order cannot be shipped or is delivered to an incorrect location because inaccurate information was provided, responsibility for that error rests with the customer.